MageMe WebForms Freshdesk for Magento 2

Connect your Magento 2 store forms directly to Freshdesk. This free add-on for MageMe WebForms automatically creates Freshdesk support tickets from customer form submissions — no coding required.

Features

• Automatically create Freshdesk tickets when customers submit a form
• Map form fields to Freshdesk ticket properties (type, status, priority, source)
• Auto-assign tickets to specific agents, groups, and companies
• Attach uploaded files and gallery images to tickets with MIME type preservation
• Support for Freshdesk custom fields (cf_* prefix) with automatic type conversion
• Apply multiple tags to tickets for organized ticket management
• Resend submissions to Freshdesk manually from the Magento admin panel

Requirements

• Magento 2.4.x
• MageMe WebForms 3 version 3.5.0 or higher
• PHP curl and json extensions
• Freshdesk account with API access

Installation

composer require mageme/module-webforms-3-freshdesk
bin/magento setup:upgrade
bin/magento cache:flush

Configuration

1. Go to Stores > Configuration > MageMe > WebForms > Freshdesk and enter your Freshdesk domain and API key.
2. Open any form in the admin panel and configure the Freshdesk integration tab to map fields and set ticket properties.

Other MageMe WebForms Integrations

Extend your Magento 2 forms with more CRM and marketing integrations:

• HubSpot — sync contacts, companies, and tickets
• Salesforce — create leads from form submissions
• Zoho CRM & Desk — create leads and support tickets
• Zendesk — create tickets with custom field types
• Klaviyo — build profiles and grow your email lists
• Mailchimp — subscribe customers to audiences
• Zapier — connect forms to 7000+ apps

Custom Magento development

Need a feature an extension doesn't cover, or a bespoke Magento build? MageMe takes on custom extension development and integration work.

→ Custom Magento development

Support

• Documentation: docs.mageme.com
• Bug reports and feature requests: GitHub Issues

License

Governed by the MageMe End User License Agreement (mageme.com/license). This add-on is distributed free of charge.

MageMe WebForms is a no-code form builder for Magento 2 — conditional logic, multi-step forms, file uploads, and CRM integrations. → Get WebForms